Our full Complaints Policy can be found on the trust website, in summary;


Concerns should first be raised with either the class teacher or headteacher. If the issue remains unresolved, the next step is to make a formal complaint.


If you are unhappy or have concerns about the School or a person associated with the School then you may wish to make a complaint, in the first instance complaints should be addressed to the Headteacher, Mrs Rebecca Northcott.

Contact details:

E-mail: sthelens.sch@alumnismat.org
Telephone: 01237 475276

If your complaint is about the Headteacher then contact the Chief Executive Officer of the Alumnis Multi-Academy Trust via the Clerk

Email: trustclerk@alumnismat.org
Telephone: 01237 879382